📊 Retention Economics & NRR
ARR Managed per CSM (Portfolio Ratio)
$1,500,000 / CSM
Net Revenue Retention (NRR Benchmark)
112.0% NRR
Annual Expansion ARR Generated by CS
+$832,500 /yr
Total Annual CS Team Payroll Cost
$345,000 /yr
Net CS Team Profit Return (Expansion - Cost)
+$487,500 /yr
🤝 Valuation Driver: Public SaaS companies with >110% NRR trade at 2.4x higher EV/Revenue multiples because growth compounds without paid ad acquisition.